Randy and Adrienne Trim wrote a letter to USModular Home Builders describing the great experience and first class customer service they received when working with USModular, Inc.
We would like to take a moment to thank you for all that you have done to complete our home project. You assisted us when our first contractor left us hanging without much hope of finishing this project, and we cannot thank you enough. Your company even referred us to an attorney that assisted us in saving the large down payment we had made on our modular home when we thought for sure that money would be lost to us. The speed in which you stepped in to assist us is so much appreciated.
Working with your company was amazingly easy. Your staff, namely Jack and Mike were so pleasant and helpful. They kept us informed of any bumps in the road, of which there were very few, and worked quickly to resolve those little problems. They truly are an asset to you.
Todd, it has been a great pleasure working with you. You kept us informed of all that was happening and were patient when waiting for the county and/or utility companies to do what they needed to do, even though it has dragged this project out a little longer than was anticipated. With any project like this, things are bound to come up unexpectedly. Any change orders that had to be done you provided us quickly and fairly. We really appreciate you stepping in with the electrical panels that were not part of the original contract. We were very pleased with the end result.
Please accept our sincerest thanks and gratitude for all you have done. We wish you all the best with your future projects.
Randy and Adrienne Trim
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